Privacy Policy
Effective Date: 07-05-2026
Grail Formula Health B.V. respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect your information when you visit or make a purchase through www.grailformula.com.
1. Company Information
Grail Formula Health B.V.
Hingerderstraat 39
6111 AB Sint Joost
The Netherlands
KVK: 99523078
VAT: NL869025910B01
Email: info@grailformula.com
Phone: +31 6 11 92 47 26
2. What Information We Collect
We may collect:
• Name and surname
• Billing and shipping address
• Email address and phone number
• Payment information processed through Stripe
• IP address and browser/device information
• Order history
• Customer support communication
• Newsletter subscription information
• Website usage data through cookies and analytics
3. How We Use Your Information
Your information is used to:
• Process and deliver orders
• Provide customer support
• Send order confirmations and shipping updates
• Improve our website and services
• Prevent fraud and maintain security
• Send newsletters and promotional emails when subscribed
• Comply with legal obligations
4. Payments
Payments are securely processed through Stripe. Grail Formula does not store complete payment card information on its own servers.
5. Shipping & Order Processing
Orders are processed and shipped directly by Grail Formula. We currently ship within Europe.
6. Cookies & Analytics
Our website uses Cookiebot and Google Analytics to improve website functionality, performance and user experience. You may disable cookies through your browser settings.
7. Accounts & Registration
Customers may create an account to manage orders and account information. Users are responsible for maintaining the confidentiality of their login details.
8. Newsletter & Marketing
Customers who subscribe may receive newsletters, promotions and product updates. You may unsubscribe at any time.
9. Data Protection
We take reasonable technical and organizational measures to protect your data against unauthorized access, misuse, loss or disclosure.
10. Data Retention
Customer information is retained only as long as necessary for legal, tax, accounting and operational purposes.
11. Third-Party Services
Our website may use services provided by Stripe, Google Analytics, Cookiebot and Hostinger hosting services.
12. Your Rights
Under GDPR regulations, you may have the right to:
• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Withdraw marketing consent
• Request a copy of your stored information
Requests may be submitted to info@grailformula.com.
13. Returns
Unused and unopened products may be returned within 14 days after delivery.
14. Age Requirement
By using this website and placing an order, you confirm that you are at least 18 years old.
15. Supplement Disclaimer
Food supplements sold by Grail Formula are not intended to diagnose, treat, cure or prevent any disease. Information on this website does not replace professional medical advice.
16. Changes to This Policy
Grail Formula may update this Privacy Policy periodically. Updated versions will be published on this page.
17. Contact
For questions regarding this Privacy Policy or your personal data:
Grail Formula Health B.V.
info@grailformula.com
www.grailformula.com