Shipping Policy

Effective Date: 07-05-2026

This Shipping Policy explains how Grail Formula processes and delivers orders placed through www.grailformula.com.

1. Processing Time

Orders are typically processed within 1 business day after payment confirmation. Orders placed during weekends or holidays may require additional processing time.

2. Shipping Locations

Grail Formula currently ships within Europe.

3. Shipping Carriers

Orders are shipped using reliable courier and postal services selected by Grail Formula.

4. Delivery Times

Orders are shipped with DPD.

Estimated delivery times within the European Union are:

  • Netherlands: 1–2 business days
  • Belgium: 1–2 business days
  • Germany: 2–3 business days
  • Luxembourg: 2–3 business days
  • France: 2–4 business days
  • Austria: 3–5 business days
  • Denmark: 3–5 business days
  • Czech Republic: 3–5 business days
  • Poland: 3–5 business days
  • Italy: 3–6 business days
  • Spain: 4–6 business days
  • Portugal: 4–6 business days
  • Sweden: 3–6 business days
  • Finland: 4–7 business days
  • Ireland: 4–7 business days
  • Estonia: 4–7 business days
  • Latvia: 4–7 business days
  • Lithuania: 4–7 business days
  • Slovakia: 3–5 business days
  • Slovenia: 3–5 business days
  • Hungary: 3–5 business days
  • Croatia: 4–6 business days
  • Romania: 4–7 business days
  • Bulgaria: 5–7 business days
  • Greece: 5–8 business days

Delivery times are estimates and may vary due to courier operations, local conditions, or unforeseen circumstances. Delivery estimates are not guaranteed.

5. Shipping Costs

Shipping costs are calculated during checkout unless a free shipping promotion applies.

6. Order Tracking

Tracking information will be provided when available after shipment processing.

7. Delays

Grail Formula is not responsible for shipping delays caused by courier services, customs procedures, weather conditions or other external factors beyond our control.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details. Additional costs caused by incorrect or incomplete address information may be charged to the customer.

9. Lost or Damaged Shipments

If a shipment is lost or arrives damaged, please contact us as soon as possible so we can investigate the issue with the shipping carrier.

10. Contact

For shipping questions or support:

Grail Formula Health B.V.
Email: info@grailformula.com
Phone: +31 6 11 92 47 26
Website: www.grailformula.com